We want you to be sure before you pay. That is why every account starts with a free trial and no card. Here is exactly how cancellations, upgrades and refunds work.
Try before you pay
Use every feature free for 7 days with one business, without entering any payment details. If ReviewPine is not right for you, simply do nothing. You will never be charged.
Cancelling auto-renew
- Plans are yearly and renew automatically. You can switch auto-renew off at any time under Billing in your account. No calls, no forms.
- Your plan stays active until the end of the year you paid for; your widgets keep working and no further charges are made.
- You can also cancel the automatic payment from your PayPal account, but please switch auto-renew off in your account as well so our records match.
Upgrades and downgrades
- Upgrading takes effect immediately. The unused value of your current plan becomes credit, which delays the first charge on your new plan, so you never pay twice for the same time.
- Moving to a smaller plan is possible when your current plan ends, once your businesses fit the smaller plan.
Refunds
Because you can try the full service free first, yearly payments are generally non-refundable once the plan period has started, including when auto-renew is switched off part-way through a year. We will refund in full:
- a duplicate or erroneous charge (for example, being charged twice for the same period);
- a renewal charged after you had switched auto-renew off in your account;
- a payment for a period in which we were unable to provide the service through our own fault.
For anything else, write to us. We look at every request fairly and individually.
If you are a consumer in the EU or UK, you also have a 14-day right to withdraw from a new subscription. By starting a paid plan straight away you ask us to begin the service within that period; if you then withdraw within 14 days, we refund the payment minus the value of the days already used.
How to request a refund
Email [email protected] from your account’s email address within 30 days of the charge, with your invoice number and the reason. We reply within 3 working days. Approved refunds are made to your PayPal account or card through PayPal, usually within 5–10 working days. A credit note is issued with every refund.